Royal Caribbean Group (RCG) has unveiled a new mode for cruise passengers to carry out the safety drill in a safe and socially distanced way – via digital app.
Dubbed as Muster 2.0, the digital drill delivers the key elements of the mandatory safety protocols to guests on an individual basis, eliminating the need for the traditional large group assemblies.
Passengers can access the cruise line’s safety protocols including exit points for use in emergency evacuation and instructions on how to properly use a life jacket on the digital app.
New technology, eMuster, will be used to help provide the information to guests via their mobile devices and interactive stateroom TVs.
Prior to the ship’s departure, guests will be required to visit their assigned assembly station, where a crew member will verify that they have read the safety information and answer any questions about safety protocols.
RCH chairman and CEO, Richard Fain, said in a press statement: “The health and safety of our guests and crew are our number one priority, and the development of this new muster process is an elegant solution to an outdated, unpopular process. The fact that this will also save guests time and allow the ship to operate without pause means that we can increase health, safety and guest satisfaction simultaneously.”
Jay Schneider, RCG’s senior vice president of digital, added: “Muster 2.0 represents a natural extension of our mission to improve our guests’ vacation experiences by removing points of friction. In this instance, what’s most convenient for our guests is also the safest option in light of needing to reimagine social spaces in the wake of Covid-19.”
More than a year in the making, Muster 2.0 is an initiative that will be part of the comprehensive set of protocols and procedures RCG is developing alongside the Healthy Sail Panel that was recently assembled in collaboration with Norwegian Cruise Line Holdings.